Contact Center as a Service (CCaaS) is a cloud-based service that provides companies with a virtual call center environment. CCaaS solutions include features such as interactive voice response (IVR), automatic call distribution (ACD), voice and multimedia contact management, and call recording. These services allow companies to manage their customer communication and support needs from anywhere with an internet connection, without having to invest in and maintain on-premises hardware and software. CCaaS provides a cost-effective and flexible alternative to traditional contact center systems, and enables organizations to quickly set up and scale their customer service operations to meet changing business needs. Contact Center as a Service is also known as Cloud Contact Center, Virtual Call Center Services, or Customer Interaction Center.

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